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| Our goal is to give you a top quality service, which means a "Quality System" that is able to fulfil the following requirements: |
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Clear identification of the clients' requirements |
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Clear definition of activities, responsibilities, tasks and deadlines |
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Constant evaluation of the project status |
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Careful selection and evaluation of suppliers |
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Quality control during all phases of the project |
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Attentive assistance to attendees during the event |
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Flexibility and capability in managing changes and contingencies |
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Customer satisfaction evaluation after the event |
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Aim for continuous improvement |
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AIM Congress, together with
AIM Education, is certified ISO9001 by DET NORSKE VERITAS (DNV), one of the most prestigious "certification bodies" in the world. At the end of each event, AIM staff hand out customer satisfaction surveys to assess the extent to which customers are satisfied with the services provided.
In 2005, AIM Group scored an overall total of 97,52%; (good-optimum) on the Customer Satisfaction questionnaires. |
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