Quality system
Our goal is to give you a top quality service, which means a "Quality System" that is able to fulfil the following requirements:
- Clear identification of client requirements
- Clear definition of activities, responsibilities, tasks and deadlines
- Transmission of the information about the requirements and the development of the operations to the staff involved
- Constant evaluation of the status of the project
- Careful selection and evaluation of suppliers
- Quality control during all phases of the project
- Attentive assistance and information to the attendees during the event
- Flexibility and capability in managing changes and contingencies
- Measurement of Customer Satisfaction after the event
- Orientation to continuous improvement
AIM Congress, together with AIM Education, is certified ISO9001 by DET NORSKE VERITAS (DNV), one of the most prestigious "certification bodies" in the world. At the end of each event, AIM staff hand out customer satisfaction surveys to assess the extent to which customers are satisfied with the services provided.
